Policy

Brand: Lushè
Parent Company: MayaTri Traders
Registered Office: Varanasi, Uttar Pradesh, India
Email: lushe@pescorp.in

Number: +91-6393295506

Website: www.lushe.pescorp.in

1. Introduction

Welcome to Lushè, a premium women’s intimate-wear and lifestyle brand created to celebrate confidence, comfort, and sensuality.
Your privacy and trust mean everything to us. This page explains how we handle your personal data, how shipping is managed, and under what conditions refunds are processed.

By using our website or making a purchase from Lushè, you agree to the terms described below.

2. Privacy Policy

a. What We Collect

  • Name, email, phone number, delivery details

  • Payment details (processed securely)

  • Device/browser data for site functionality

  • Order history & shopping preferences

b. How We Use Your Information

  • To process orders

  • To send updates and offers

  • To personalize shopping experience

  • To ensure security and meet legal norms

We never sell or rent your personal data.

c. Data Security

  • SSL encrypted transactions

  • PCI-DSS-compliant payment gateways

  • We do not store card/bank details

d. Cookies

Used for improving UX. You may disable cookies if preferred.

e. Your Rights

You may request data correction, deletion, or opt out of communications by emailing lushe@pescorp.in

3. Shipping Policy

  • Orders processed in 1–3 business days

  • Delivery timelines:

    • Metro: 3–6 days

    • Non-metro: 5–10 days

    • Remote: 12–15 days

  • All packaging is discreet & unmarked

  • Tracking link shared after dispatch

4. Return & Refund Policy

We maintain strict hygiene standards.
Therefore, returns and exchanges are not accepted.

Refunds (Only in Verified Cases)

Refund will be issued only if:

  • Damaged product received

  • Incorrect item delivered

Conditions:

  • Report within 48 hours of delivery

  • Email lushe@pescorp.in with photos

  • Approval required by the Lushè quality team

  • Refund will be credited to your original payment method with 7 days.

Refund is NOT applicable for:

  • Wrong size ordered

  • Change of mind

  • Used/washed/damaged products

5. Cancellations

Allowed only before dispatch.
Refund for prepaid cancellations: 5–7 business days.

6. Governing Law & Jurisdiction

All policies are governed by laws of India, with jurisdiction in Varanasi, Uttar Pradesh.

7. Updates to This Policy

Lushè may modify this page at any time. Continued use implies acceptance of the updated policy.

8. Contact Us

Lushè (by MayaTri / Pescorp)
Varanasi, Uttar Pradesh, India
📧 Email: lushe@pescorp.in
🌐 Website: www.lushe.pescorp.in

9. Terms & Conditions

This document is an electronic record under the Information Technology Act, 2000 and applicable laws. No physical or digital signature is required.

a. Products & Orders

  • All products are subject to availability.

  • We reserve the right to modify/discontinue products at any time.

  • Prices are displayed in INR and may include or exclude taxes as stated.

  • Placing an order indicates acceptance of product details, pricing, and policies.

b. Payment Terms

  • Payments accepted via UPI, Net Banking, Cards, and Wallets through secure gateways.

  • Orders are processed only after successful payment confirmation.

  • Lushè is not responsible for failed transactions caused by bank/gateway technical issues.

c. Shipping & Delivery

  • Orders are dispatched within standard timelines; exact times may vary.

  • Lushè is not liable for delays caused by courier partners or external disruptions.

d. Returns & Refunds

  • No returns or exchanges due to hygiene standards.

  • Refunds are only issued for verified issues (as stated above) and after approval.

  • Items must be untouched and reported within 48 hours with evidence.

e. User Responsibilities

By using our website, you agree to:

  • Not provide false information

  • Not engage in fraudulent or harmful behavior

  • Follow applicable laws and platform rules

Violations may result in suspension or order cancellation.

f. Intellectual Property

  • All content, designs, images, and brand materials belong to Lushè / MayaTri / Pescorp.

  • Unauthorized use, reproduction, or distribution is strictly prohibited.